Everyone · Step-by-step guide
Your first sign-in
Choose your access language, open your assigned workspace and recover a forgotten password.
A reviewed tutorial in English has not been published for this lesson version. Follow the written steps below.
Before you start
- Your own account invitation or credentials issued by the affnet operations team.
- Access to the email address on your account and the verified affnet address supplied by operations.
- For practice: a separate training account, configured recovery email delivery and an assigned facilitator.
Follow the steps
Open sign-in and choose your language
Open Sign In on the verified affnet address. Under Sign-in and recovery language, choose English, Korean, Simplified Chinese, Traditional Chinese, Italian, Spanish, German, Japanese, Hindi, Arabic or Indonesian, then select Change language. Choose before entering credentials; changing language clears unsent form entries.
What you should see: Email address and Password appear in your selected language. Arabic access controls read right to left. This choice covers sign-in and password recovery; authenticator screens inherit the saved access language. Other workspace screens may use a different language. English control labels in this guide have translated equivalents.
Enter your own credentials
Enter your account email and password, then select Sign in once. Wait for the result before retrying. Keep passwords and recovery links out of tickets, screenshots and training recordings.
What you should see: You reach your assigned workspace or a sign-in notice. A failed attempt does not prove that an email address has an account.
Complete any required verification
If asked to set up or verify an authenticator, follow that screen. Administrators can read Protect your administrator sign-in for the enrollment, independent-backup and recovery walkthrough. Complete every required check before opening the console.
What you should see: The workspace opens after all required checks have passed.
Request a recovery link
Select Forgot password?, enter your account email and select Request reset link once. Check your inbox and spam folder. Use the latest eligible link in the browser used to request it when the provider requires that browser's verification. Never share the email link.
What you should see: The same acknowledgement appears for eligible, rejected and failed requests; it does not confirm delivery or account existence. Your selected access language is included in the recovery return link. Missing delivery configuration shows an unavailable notice.
Set and confirm your new password
Open the trusted recovery link and wait for Checking your access to finish. Enter matching New password and Confirm new password values, using 6–1024 characters and any stronger account policy, then select Save password once.
What you should see: A verified account is required. A confirmed change continues through access and MFA checks. An invalid, expired or changed session asks for a new link. If the result is uncertain, try signing in with the new password or request a new link; do not assume the password stayed unchanged.
Check the workspace and finish practice
Confirm the correct workspace and assigned role. Sign out when you finish. In training, record the language, release/configuration, expected result and observed result without credentials; submit the practice record for independent review.
What you should see: Account restrictions and administrator MFA still apply after password recovery. A reviewer can assess the actual exercise; reading this guide does not create a passed training result.
If something goes wrong
Credentials are rejected
Check the email and password. Use password recovery instead of repeatedly guessing.
You cannot access the expected workspace
Ask operations to verify your assigned role and account state. Do not use another person's account.
The email did not arrive
Check spam, wait and request another link later if needed. Contact operations with the time and environment. Never include the password, email link or tokens in the report; the acknowledgement does not establish delivery.
The link or account session changed
Return to sign-in or request a new link for your own account. Do not switch accounts in another tab while setting a password.
Password change could not be confirmed
Treat the result as uncertain. Try a normal sign-in with the new password or obtain a fresh recovery link. Preserve a redacted observation instead of repeatedly submitting the same request.
Try it in training
Complete OPS-19 with your own training account and an independent facilitator: choose a language, sign in, verify the workspace, sign out, request a real training recovery email, set a new password and sign in again. Record actual delivery and MFA behavior. Use controlled invalid-link, transport-failure and session-change fixtures; never use customer accounts. Each required language still needs native-language and desktop/mobile review.
Check your understanding
Should two operators share one administrator login?
No. Each operator needs their own account, role and authenticator so actions remain attributable.